The Messaging Security Team is a specialist team who utilize a network of honey pots that attract and aggregate both spam and malware in the wild. This, coupled with community provided intelligence, allows the organisation to provide detection and protection mechanisms against spam and malware easily and effectively to accommodate the rapidly evolving techniques used by spammers.This role will work closely with team members and other operations globally to constantly improve our services and ensure consistent levels of spam and malware protection.This is a more junior role and could be an entry into the world of spam and as such is suitable for those without any specific anti-spam experience.ResponsibilitiesAnti-Abuse Support, including but not exclusive to:
Maintenance of Real-time Block Lists, Real-time Allow Lists, URI Block Lists
Email traffic analysis and malicious activity detection
External RBL monitoring and immediate response to new outbreaks to protect customers and maintain a good reputation across the business’ global grids
Provide exceptional industry leading levels of support to all customers at all times
Report on latest threats and trends for internal and external communication
Assist the Engineering Teams with back-end support and enhancement requests of the organisations security services to maintain high levels of detection and customer satisfaction
RequirementsEssential Skills and Experience:
Working knowledge of messaging (email traffic management) and routing
Experience and a basic understanding of email security technologies
Understanding of SMTP, POP3, TCP/IP, DNS, IMAP and SSL/TLS
Desirable
Experience working with spam and malware detection and blocking techniques
Experience working at an ESP/ISP or in a SOC environment
Working knowledge of Windows, Linux, Unix, shell scripting, PHP, MySQL, networking
Prior experience of working within SaaS environments would be an advantage
Person Specification
Good oral and written communication skills in order to work closely with both office-based and remote team members, as well as customers
Very good time management
Ability to self-prioritise and complete work in a timely manner
Display a sense of urgency and react accordingly
Ability to recognise that customer satisfaction is a principle measure of our business and our values
A solid understanding of the goals and objectives of the business and their own personal goals
Instinctively find practical solutions to complex problems
Expect to effect change and take ownership of your job
Understanding that with great opportunity comes great responsibility
Reward:We offer a highly competitive rewards and benefits package including private healthcare, life cover, child care vouchers and an annual gym subsidization. This organisation is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All employees actually strive on being high performers, problem solvers, team players with passion, integrity and effectiveness.